Get in Touch
Have questions, feedback, or need support? We're here to help. Our team typically responds within 24 hours.
Find the Right Support Channel Fast
We respond to all tickets within 24 hours. For urgent privacy incidents, email [email protected] and include "URGENT" in the subject line.
Product Support Questions
- • Access or performance issues
- • Feature suggestions and feedback
- • Release notes and roadmap
Submit the form or email: [email protected]
Privacy & Compliance Inquiries
- • GDPR/CCPA data rights requests
- • Data Processing Agreements (DPA)
- • Security incident notifications
Email: [email protected]
Partnerships & Media
- • Enterprise deployment and white-label partnerships
- • Media interviews and press materials
- • Joint trainings and speaking engagements
Email: [email protected]
Contact Methods
Company Information
Registered entity: Donyu Tech Collective Pte. Ltd.
Registered address: 68 Circular Road #02-01, Singapore 049422
Company registration number: 202329998Z
Service regions: North America, Europe, Asia-Pacific
Support Hours
Send us a Message
Frequently Asked Questions
Quick answers to common questions about our tools and services
Is Google Ads Tools really free?
Yes, our core features are completely free with no signup required. We may introduce premium features in the future, but the essential tools will always remain free.
How do you handle my uploaded files?
Your privacy is our priority. Most processing happens locally in your browser. When files are uploaded to our servers, they are automatically deleted within 1 hour. We never store your personal files permanently.
Do you support batch processing?
Yes! Our Image Kit supports processing up to 20 images at once. Text Polisher can handle large documents, and our calculators can process multiple scenarios.
Can I use these tools for commercial purposes?
Absolutely! Our tools are designed for both personal and commercial use. There are no restrictions on using our services for business purposes.
How accurate are the financial calculators?
Our calculators use industry-standard formulas and are designed for accuracy. However, they should be used for estimation purposes only. Always consult with financial professionals for important decisions.
Do you have an API?
We're currently developing API access for enterprise users. If you're interested in API access, please contact us at [email protected].
Still have questions? We're here to help!
Contact SupportSupport FAQ
Do you offer enterprise SLAs?
Enterprise customers can sign an SLA covering 99.9% availability guarantees, a dedicated success manager, and quarterly security reports.
How do I report a security vulnerability?
Email [email protected] following responsible disclosure guidelines. Eligible findings receive acknowledgments and rewards.
Is there a community channel?
After submitting the form you’ll receive a Discord invite for real-time product updates and best practices.